Terms & Conditions

MAYSTAR SKINCARE launches a new online sales service for you to buy your cosmetic products from your computer. Besides, you will be able to enjoy promotions and special offers, exclusively designed for you. Thus, we invite you to go through the general conditions which regulate MAYSTAR SKINCARE products purchase from this Website. Basically, whenever entering this Website, you consent and accept the present general conditions. Nevertheless, in the case you have reservations about these Conditions, you are kindly requested to contact our Customer Service Center at info@maystar.com The following Conditions regulate the products sale displayed in this Web by the Company:

GENERAL INFORMATION

Corporate name: MAYSTAR S.L.
Tax code: B59412080
Corporate adress: Pol. Ind. Roques Planes. C/ Sol Ponent 12-14, 43830 Torredembarra
Phone: 977 130 057. Fax: 977 641 962
Email: atencionalcliente@maystar.com
Registration data: MAYSTAR S.L is registered at the trade register of Tarragona, page T, sheet 153, volumen 1192 Tarragona, hoja T 11075 ;folio 153;libro 1192
Maystar SL, cooperates with UNICEF, in order to improve children education in Africa.

PURCHASE PROCESS AND GENERAL CONDITIONS

According to articles 27 and 28 of the 34/2002, 11 july law, related to electronic commerce, we inform you about the purchase process
The articles to purchase shall be selected and added to the shopping cart by clicking on the related icon.
The shopping cart shall display the reference of the selected item and its price in euros (tax included).
WARNING: the price is freight excluded stated, the fares range depending on the destination.
The personal data shall be requested within the PO and the aforementionned will be registered in our database to process the PO and facilitate further purchases at MaystarShop.
You will be able to access your personal data, as well as all your POs information. Please, remember that the personal data shall be exactly supplied in order to prevent confusions or incidents in the course of the purchased article/s shipment. Besides, you will receive information and publications related to Maystar Cosmética by post and/or email, if so requested.
This website has technical means for detecting errors in the introduction of data: you will be warned that the use of certain punctuation marks are not allowed . You will not be allowed to continue with the transaction if you do not enter email, passaword and captcha. the non-observance of these parameters will be detected by the computer system as an error and will be urged to correct it to complete the process. Once the PO is placed, a summary shall be displayed, identifying the purchased item, its total price (freight and tax included) and the shipment data. The PO shall be completed by clicking on the “Accept Purchase” button .
You have the possibility to choose the Spanish or English language to browse the web and proceed with purchases, formalizing the contract, in the chosen language.
Whenever the PO is issued and our warehouse detects a lack of any product related to the aforementionned in the stock, the customer shall be immediately notified. Besides, the credited purchase price shall be reimbursed within a few days.

Currency and taxes
The prices in this Website are displayed in EUROS. According to the law in force, MAYSTAR, S.L. is requested to charge the VAT in Spain. The VAT shall be applied according to its legal rate.
De acuerdo con la legislación vigente, MAYSTAR, S.L. esta obligada a cargar el IVA en España. El IVA aplicable es el tipo legal.

Payment method and security
The purpose of MAYSTAR, S.L. is to securize the payment method to its extend, therefore the Company always works with secured payment systems and first line financial entities in the electronic trade field. Thus, the payment confidential data are encrypted and directly processed (SSL) by the corresponding financial institution.
The purpose of MAYSTAR, S.L. is also to cooperate against fraud prevention on the Internet, therefore the Company reserves the right to verify the personal date provided by the customer and adopt all necessary measures (PO cancellation included) in order to deliver the purchased goods accordingly with the data displayed on the PO.

Shipment
The shipment of the articles purchased at MaystarShop shall be carried out by a courier company and will be delivered within a 7 to 10 working days period approximately.
I order to prevent delivery incidents (wrong addresses, nobody at home, etc.), it is necessary to strictly fill in the related form and highly recommended to fill in the telephone contact number box.
The price of the shipment shall be calculated according to the destination and the purchased articles.

*Except Canarias, Ceuta and Melilla.
** Members States of the European Union.

For professional sales, transportation costs will be as follows:

Prices WITHOUT VAT included.

*Except Canarias, Ceuta and Melilla.

The exact amount of the shipment will be calculated by adding each article to the shopping cart and shall be displayed on the page summing-up the purchase, prior confirming the PO by clicking on the “Accept Purchase” button and prior introducing the credit or debit card data.
It shall not be possible to ship orders to military bases or P.O. boxes.
The shipment costs may be modified at any moment without prior notice. Such modification shall be applicable once included in the help pages and the contract published in the present Website. In any case, the shipment costs displayed while placing the PO shall be valid.

Maystar is not responsible for customs and shipping costs in the country of destination in Ceuta, Melilla, Canary Islands, Gibraltar, Andorra and non-EU countries

Exchanges and/or returns for the European Union
Whenever you are not pleased upon delivery of the goods, MAYSTAR, S.L. allows to exchange or return them within a thirty (30) days period from the receipt date, provided that the product has not been used, unsealed or damaged. Thus, MAYSTAR, S.L. shall not accept exchanges or returns whenever the products are damaged or have been used or without their original packaging, provided that it does not relate to a manufacturing defect or the bad condition of the product.
Para efectuar un cambio de devolución deberá cumplimentar el formulario de la web indicado a tal efecto.

Exchanges and/or returns by post
The return of the purchased products against reimbursement may be realized by ordinary mail. Any return shall be carried out in its original packaging with the corresponding form filled in.
Upon receipt of the product/s, MAYSTAR, S.L. will check the indicated defect and proceed to replace, as well as request from the corresponding Credit Entity to charge the reimbursement to the used credit card whenever it relates to a reimbursement. The shipment costs of the products to exchange or return, by post or courier company, will be chargeable to the customer, MAYSTAR, S.L. will never accept, in any case, returns shipped collect on delivery.
In case of returns carried out by means of ordinary mail, we recommend to realize the shipping by means of registered post or acknowledgement.
In the case MAYSTAR, S.L. may ship a different item from the requested one or that the quality of the aforementionned is not appropriate, the Company, upon checking of the mistake or defect, shall cash the proportionnal part of the shipment costs (round trip) related to the defective product, after requesting the return shipment costs receipt to the customer.

Working days
You can purchase at MAYSTARSHOP 24 hours a day, 7 days a week, the whole year.

Purchase warranties
The items displayed on this Website are a MAYSTAR COSMETICA products selection and fulfill the same quality and warranty requirements which are applicable to the products sold in authorized establishments.
Special offers, promotions or discounts shall be valid up to the indicated date or end of stocks.

Personal Data Protection
In order to visit www.maystar.com, it is not necessary to provide any personal information. However, if you wish to purchase, you shall fill in our form with your data in order to process your request. You are the sole responsible for the truthfulness of the supplied data.
Any information related to MAYSTAR S.L. which shall be found or distributed over other websites, emails, forums or similar, shall be truthful considered whenever stated exclusively in the present Website.

The access to the webportal requires the services and supplies of other services providers of information technology, whose liability, quality, continuity and operation can not be controled by Maystar, therefore, the Company shall not be held responsible whenever the services provided by means of the webportal are suspended, cancelled or unaccessible at any time.
The user is aware of the existence of viruses, worms and other harmful elements on the network. The user shall be responsible for using the appropriate tools in order to detect and clean the aforementionned and MAYSTAR S.L. shall not be held responsible for the damages caused to the user units in the course of its access to the Website.

Law and jurisdiction authority
The purchase transactions are to be understood as realized at MAYSTAR, S.L. residence. In order to settle any lawsuit derived from the present contract or legal act, the parties expressely waive jurisdiction and residence and submit to the Courts of Tarragona.