After selecting the desired product, click the “Add to the cart” button, then select “Continue buying” to continue with the purchase or “pay” to go to the payment catwalk and formalize the order filling the required data.
To make your purchase successfully, make sure that your credit card data is correct: card number, security code, expiration date and name of the holder (exactly as figure on the card).
In case of not being able to formalize the payment for some other reason, get in touch with our technical support on the phone 977 13 00 57.
Shipping and delivery
Depending on the shipping zone: for shipments to the Iberian Peninsula, orders greater than € 30 have free shipping, if they are less than € 30, the beans amount to € 4.95. In the Canary Islands, Ceuta, Melilla and European Community countries, shipping costs € 15. For the rest of the world, € 50. Regardless of the order amount.
The bought products will be delivered within 24/48 hours (working days), in any case a maximum period of 7/10 days is established depending on the destination.
If you want to consult the status of your order, you have to log in with your user and password to enter the history section and then request details. In this section you can also check your bill and print it.
If your order is cast and you have received the email with the shipping number, you can directly contact the carrier: 905 4033 22/902 123 030 - DHL
Delivery deadlines may vary depending on the destination. You can check the delivery dates of each order in the history section and orders details (it requires login). For more security, send us an e-mail to:info@maystar.com
You must notify it by sending an e-mail to info@mystar.com notifying the order number, as well as the reason for the incidence.
Returns
Maystar allows the change or return of the products purchased within a maximum period of thirty (30) days, counting from the date of its reception, as long as the product has not been used, disregarded, manipulated or damaged. No changes or returns of damaged or used products will be accepted without their original packaging.
The refund for reimbursement of the bought products can be done by ordinary mail.
Any return must be carried out in its original packaging and with the duly completed return form (download here) once the products are received, Maystar will verify the indicated defect and proceed to send the product in substitution.
Likewise, if the product reimbursement is requested, Maystar will proceed to return the amount paid by the same route that the payment has been made.
The shipping expenses of the products, which are desired to change or return, without apparent defect, will be borne by the customer and in no case will accept returns sent to due portages.
Contact us through e-mail:info@maystar.com, to manage a new collection if necessary. In the case that Maystar has mistakenly sent an article different from the one requested or that the quality of the article sent is not adequate, once the error or defect is verified, Maystar will manage the change or return.
Communicate it to Maystar by phone 977130057 or mail info@mystar.com to determine what will be the next step to continue based on the unforeseen.
You can contact us through the live chat from 9:00 a.m. to 5:00 p.m., through our web contact form, through the e-mail:info@maystar.comor by telephone: +34 977 130 057.
Mark
Maystar is a renowned luxury cosmetic manufacturer with more than 35 years in the professional sector, which presents an extensive range of products designed to provide solutions to the different skin care needs.
Thanks to the research work of Maystar Lab, and the experience and knowledge of our team of professionals, we have created products that take care of your skin to keep it healthy and beautiful.
In 1984 a young and restless entrepreneurial Jesús Bonán Solé began to manufacture depilatory waxes and cosmetic products in an artisanal way in the garage of his house in Torredembarra, Tarragona. His idea is as simple as ambitious: satisfying the demands of professional aesthetics centers with quality products that provide a differential value. This is how Maystar firm, present today in more than 65 countries around the world.
Products
Yes, all our products are subject to dermatological control, prepared by an external laboratory, which guarantees its effectiveness.
No. None of the cosmetic products formulated by Maystar contains parabens.
In Maystar we never test our products in animals, in addition, we also demand that the companies with whom we collaborate that they follow the same procedure. That is why on our main page you can see the logo.
Yes in normal conditions, however, if you have any doubt we recommend that you consult with your doctor.
The mode of employment of each product is specified in each product sheet.
Use products of the same line, guarantees that you are contributing to your skin the same active ingredients, which maximizes the effect, however, of course you can combine them with other products.
You must subscribe to our Newsletter.
From the age of 25, cell renewal begins to slow down and that is when we can appreciate the first, although subtle, signs of age. We advise you to begin to take care of you always, always making an exfoliation for a week and hydrate your skin tomorrow and night.
You can apply the mask one to three times a week. Many of ours are in cream texture which allows you to apply them at night and sleep with them without being noticed.
We recommend that you ask for advice to your usual aestheticist, but you can consult our specialist at info@maystar.com
As a general rule the order would be: dismailing, tonic, serum and finally the daily cream. For another type of products we recommend that you consult our specialist at info@maystar.com
Always after your treatment cream, or alone if the cream contains active ingredients and also acts as a treatment cream.
To have access to professional products you have to be registered.
Yes, once you accredit as a professional you can buy professional products.
